The airline tickets available through the Website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies. By accepting terms and conditions of Tripozo, the User also agree to terms & conditions of the concerned airline.

Tripozo merely acts as a facilitator to enable the User to book a flight ticket. The contract of service for utilization of the flight is always between the User and the concerned airline.

Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to Tripozo. As a facilitator Tripozo has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight.

Different tickets on the same airline may carry different restrictions or include different services and price.

The baggage allowance on given fare is as per the terms decided by the airline, and Tripozo has no role to play in the same. Some of the fares shown in the booking flow are shown as without check in baggage or 0 Kg as "Checkin Baggage" which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.

Unless explicitly provided by Tripozo in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case Tripozo shall accept any claims arising out of any unforeseen circumstances or scenarios.

The fare class classified as "Instant" or "Series", are also known as group bookings are sold by various providers with their own terms of cancellation and reissue. Bookings made under such fare classes are mostly non-refundable and non-changeable. Travelers are advised to check fare rules before bookings. Tripozo shall not be liable in case of denial of refunds in such cases.

Insurance, if any provided as a part of the service or product by Tripozo shall be as per the terms and conditions of the third-party insurance company. Tripozo merely acts as a facilitator in connecting the User with the insurance company. The User shall contact the insurance company directly for any claims or disputes. Tripozo shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.

Pricing
The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes and convenience fee. Users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, Tripozo reserves its right to cancel the booking. User agrees to pay all statutory taxes, surcharges and fees, as applicable on the date of travel.

To avail infant fares, the age of the child must be under 24 months throughout the entire itinerary. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, User will be required to make a separate booking using a child fare. Any infants or children must be accompanied by an adult as per the terms of the airlines.

Travel Documents and Check-In Terms
It shall be the sole responsibility of the User to ensure they are in possession of valid travel documents and age-proof such as, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, Tripozo shall in no way be held liable.
User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights.
User understands that the information (if any) provided by Tripozo regarding the travel documents is only advisory in nature and can't be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.
Infants must have valid proof-of-age documents showing that the infant is less than two years old on the date of travel.

Terms of Flight Segments
In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario Tripozo has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.

Amendment, Cancellation and Refund
Please refer Amendment, Cancellation and Refund Policy.

Tripozo acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.

All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to Tripozo. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. Tripozo will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

Information from the Hotel and Hotel Terms
The hotel booking voucher which Tripozo issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can Tripozo be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of Tripozo in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of Tripozo (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel.
Hotels reserves the sole right of admission and Tripozo has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. Tripozo will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of Tripozo. No refund would be applicable in case the hotel denies check-in under such circumstances.

User Responsibilities
The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. Tripozo would not, in any way, intervene in the same.
The primary guest must be at least 18 years old to be able to check into the hotel.
The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.
Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

Additional Charges by the Hotel
The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.
Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. Tripozo will have no control over waiving the same.

Payment for Bookings and any additional payments
Booking of a hotel can either be "Prepaid", or "Pay at hotel" as per the options made available by a hotel on the Website of Tripozo.
In "Prepaid" model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by Tripozo.
At the hotel's or Tripozo's sole discretion on case to case basis, the User may also be provided with an option to make a part payment to Tripozo at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide Tripozo with correct credit or debit card details. Tripozo may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
For security purposes, the User must provide Tripozo with correct credit or debit card details. Tripozo may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
Payment can be made either in INR or any other foreign exchange/currency as specified at the time of booking.
Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.
Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by Tripozo and solely at the behest of the Hotel.
In "Pay at hotel" model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide Tripozo with correct credit or debit card details. Tripozo may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

Amendment, Cancellation and Refund
Please refer Amendment, Cancellation and Refund Policy.

Tripozo only acts as a facilitator for booking of train tickets and provides intending travelers merely with a platform to search for desired train tickets to be booked through IRCTC. All bookings or train reservations made through Tripozo are subject to the applicable Terms & Conditions as set out by Indian Railways.

Tripozo has no control over the booking flow, scheduling/re-scheduling, cancellations, confirmation from RAC to confirmed, delays, meal and berth preferences or any other lack or deficiency of services. Liability, if any, for the above-said stands against the Indian Railways.

Online modification of quota, passenger details, booking class, source and destination station in e-tickets is not allowed as per terms of Indian Railways and is not supported by the Website. For change in name of passenger holding confirmed reservation through reservation office, please refer Rules and Process for Change in Name for E-Tickets.

Train functionality on the Website will not be functional between 2340 hours to 0030 hours or as specified by IRCTC due to system downtime or any other reason beyond the control of Tripozo.
Timings for train bookings for ARP opening date and certain reservation quota's such as Tatkal, Premium Tatkal, etc. are limited and are as notified by Indian Railways from time to time.

User Responsibilities
At the stage of booking of e-tickets, customers will be automatically diverted to www.irctc.co.in website/app to input their IRCTC login credentials. Passengers are required to remember their IRCTC user name and password in order to book trains on Tripozo 's Site.
E-tickets are booked and issued through Indian Railways only. Users can book a maximum of 6 seats / berths in a booking. Seat/ berth allotment is done by Indian Railways based on their allocation logic. Tripozo does not guarantee allotment of preferred seat/ berth.
Passengers with fully waitlisted e-ticket are not permitted to board the train.
Passengers are required to carry valid ID Proofs at the time of travel or boarding the train.
Please visit including www.irctc.co.in or http://www.indianrail.gov.in for all relevant information / queries pertaining to your bookings.

Amendment, Cancellation and Refund
Please refer Amendment, Cancellation and Refund Policy.

Tripozo only provides a technology platform that connects intending travelers with bus operators. It doesn't operate any bus or offer the service of transportation to the User. Tripozo also doesn't act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.

The bus ticket booking voucher which Tripozo issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability.

The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and Tripozo has no control over such information provided by the bus operator.

Limitation of Liability of Tripozo
In its role as a technology platform to facilitate transactions between the bus operators and the Users, Tripozo shall not be responsible for the operations of the bus operator including, but not limited to the following:

User Responsibilities
Users are advised to contact the bus operator to find out the exact boarding (pickup) point, or any information which they may need for the purpose of boarding or travel in that trip.
At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.
Users are required to reach the boarding place atleast 30 minutes before the scheduled departure time. It is also the responsibility of a User to locate the bus at boarding place mentioned in the ticket before boarding time. Tripozo will not be responsible if any User fails to board bus at specified time and/or unable to locate the boarding place. Tripozo will not be liable for refund in case if any User fails to board bus at the time and place mentioned on ticket due to any reason.
All tickets issued shall be non-transferable.
User needs to compulsorily obtain a bus ticket at the regular fare in case a child above the age of 5 years is accompanied by them, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.

Cancellation of Ticket
Cancellation of tickets can be done either through the User's login in the Tripozo's website or mobile application.
Any cancellation is subject to such cancellation charges as mentioned on the ticket.
Refund amount will be refunded to the original mode of payment as per payment gateway guidelines.
Travelers will be notified on the cancellation and refund amount through email and / or sms.
Tripozo do not cover the insurance of the travelers.

Refund
Please refer Amendment, Cancellation and Refund Policy.

Tripozo offers holiday package booking services in partnership with multiple package providers, including IRCTC Tourism. Tripozo acts solely as a facilitator, providing an online platform to enable the User to book and enjoy holiday packages. The actual contract of service for each holiday package is established directly between the User and the respective package provider.

All holiday packages available on the Website are governed by the terms and conditions of the respective package provider, which include policies on cancellations, refunds, changes, and other conditions. By agreeing to Tripozo’s terms and conditions, the User also agrees to the terms of the respective package provider.

Responsibility and Liability
Tripozo is not responsible for the organization or conduct of the holiday package itinerary or services within the package. Any changes in itinerary, schedule, inclusions, or other aspects are solely at the discretion of the respective package provider and may be subject to change without prior notice. Tripozo has no control over such modifications and cannot be held liable for any inconvenience, loss, or damage arising from alterations or cancellations by the provider.

Package Inclusions and Exclusions
The holiday package price displayed on Tripozo typically includes the services explicitly stated at the time of booking, such as accommodation, transport, meals, and activities specified in the itinerary. However, Users are advised to carefully review the package details and clarify any inclusions or exclusions before booking. Any additional services not included in the package, such as optional activities, extra meals, or other services utilized during the tour, are to be paid directly by the User.

Documentation and Entry Requirements
It is the responsibility of the User to carry valid travel documents, such as a passport, visa, identification proof, and any other required documentation as per the holiday package itinerary and destination requirements. Tripozo provides information as an advisory only and shall not be liable for any travel disruption due to the User’s failure to obtain the necessary documentation. Certain packages may require additional documents, and the User is advised to check with the respective provider for detailed requirements.

Insurance and Risk Liability
Users are advised to obtain comprehensive travel insurance to cover any potential risks, including health emergencies, trip cancellation, or other unforeseen circumstances. Tripozo does not provide any insurance coverage within the holiday package and shall not be held liable for any claims arising due to accidents, delays, losses, or other incidents during the trip. If insurance is offered as part of the package, it will be subject to the terms of the third-party insurance provider, and Tripozo assumes no liability for any claims arising from such coverage.

Special Requests and Requirements
Any special requests by the User, such as dietary requirements, preferred accommodations, or accessibility needs, should be communicated to the respective package provider at the time of booking. While providers will make reasonable efforts to accommodate such requests, there is no guarantee that these requirements will be fulfilled. Tripozo shall not be liable for any inconvenience arising due to unmet special requests or requirements during the holiday package.

Additional Charges
Certain destinations or activities within a holiday package may have additional fees, such as entry fees, surcharges for peak season travel, or optional add-ons not included in the base package cost. Such charges will need to be paid directly by the User at the destination.

Payment Terms for Holiday Packages
The User is required to pay the full booking amount for the holiday package at the time of confirmation, or as specified at the checkout/review page. This amount may include package charges, taxes, service fees, and any other applicable fees. The User agrees to provide valid payment information, and Tripozo reserves the right to cancel the booking if incorrect payment details are provided.
For certain packages with a total cost above Rs. 50,000 per transaction, Tripozo offers a part payment option if the booking is made at least 35 days prior to the departure date. The part payment option applies as follows:
Failure to complete the final payment within 30 days before the departure date will result in automatic cancellation of the booking, and applicable cancellation charges will apply. No requests to make the final payment after this deadline will be accepted.
Additional Terms for Part Payment Transactions:

Users are encouraged to ensure timely completion of all payments to avoid any disruptions in their travel plans.

Amendment, Cancellation and Refund
Please refer Amendment, Cancellation and Refund Policy.