Rules & Regulations:-

• Above rates are subject to availability.
• Medical Fitness certificate will be required before commencement of the Tour (aged above 55 yrs).
• Cancellation charges as per company policy.
• Room categories in all packages are the base category rooms unless stated otherwise.
• Final confirmation in the proposed hotels is subject to the availability at the time of booking, else similar category hotel will be provided.
• Please reach the airport 2 hours before the departure of the flight. Tripozo or its partner will not be responsible for missing of flights by the guest.
• Kindly reconfirm the departure terminal and the flight schedule from the airline before leaving for the airport.
• Web check in is not possible in our group packages.
• Transfers and Sightseeing tours are on SIC (seat in coach) / shared basis by A/C vehicle.
• Arrival / departure transfers & sightseeing tours shall be provided as per schedule fixed by the hotel. However this may require you to wait at the airport for short duration until all the guests arriving at that time exit the airport.
• The request for an adjacent or an adjoining room will be on subject to availability.
• It is mandatory to carry the age proof for all passengers including infants along with other travel documents. Child above than 11 yrs shall be considered for an adult cost.
• In airline no seat is provided to Infant.
• Room allocation (Twin bed / Double bed) is at the discretion of the hotel. The check in and checkout time of the hotel is 12 to 12 noon. Numbers of meals are always corresponding to the number of nights booked.
• In hotels for an extra Adult / Child either Rollaway bed or mattress or sofa cum bed shall be provided.
• For early check in and late check out the payment is to be settled directly by the guest.
• Hotel has the right to claim the damages incurred by any of the guest.
• The guests are requested to take care of their personal belongings carefully and avoid leaving them unattended.
• The airfares and taxes are calculated as on a mentioned date and any increase in the Taxes or airfares will be borne by the customer.
• For any change in Flight Timings/diversions, Flight cancellation from the airline Tripozo or its partner will not be responsible and if it further affects the Sightseeing/Itinerary client need to accommodate accordingly.
• Cost of additional services availed by the guest which are not part of our package inclusions are to be settled directly at the hotel.
•  Meals will be provided at fixed venue decided by the hotel. Timings: Breakfast: 0700 - 0900 hrs Dinner: 1930 - 2200 hrs. These are the standard buffet timings observed by the hotels. Still you are kindly requested to check the perfect timings at the time of check in at the hotel. Once the buffet time is over the hotel might ask you to pay for your meals.
• Tripozo or its partner request you that before finalizing the tour with us kindly go through the website of the hotels and read the reviews.
• Package cost is calculated on lowest class Air Fare. Any increase in air fare or air port taxes has to be borne by the client.
• Any Itinerary posted on the website is only a proposed holiday outline.
• In case there is any change in price the same will be communicated to yourself and only after your confirmation, we will proceed further.
• There will be no refund for un-utilized services.
• The package Price is subject to change without prior notice
• Above tour prices are subject to change in the event of increase in hotel room rates levy by the hotel especially during peak season / holiday surcharge and major events/ fairs and convention
• Passenger should get full briefing about the tour from Tripozo or its partner before/after the booking to avoid any confusion.
• Tripozo or its partner is not liable for personnel expenses, boating, porterage, theft, accidents etc.

Any other terms and conditions applied as may be decided by Tripozo or its partner at any point of time.

Health Advisory for passengers travelling to ladakh:-

• Take complete rest for first day of your arrival at Leh.
• Your body should get used to the lower oxygen levels.
• If you have a blood pressure problem, do consult your doctor before planning the trip.
• Rescue and precaution for mountaineering & trekking in Ladakh Tourist undertaking mountaineering & trekking in Ladakh should take some precautions. There is no private aerial rescue agency in Ladakh & only as a life saving measure; engaging the Indian Air Force help in evacuation.
• Ladakh is a high altitude cold desert with a low level of atmospheric oxygen. It is, therefore, absolutely necessary that visitors reaching Leh by air should spend sufficient time for acclimatization before engaging in any physical activity. The rarefied atmosphere may cause high altitude ailments like Acute Mountain Sickness, necessitating instant evacuation of visitors who are unable to get acclimatized.
• Anyone travelling to altitudes above 10,000 ft (2,700 m) is liable to suffer from acute mountain sickness (AMS) unless properly acclimatized. The most common symptoms of acute mountain sickness are headache, disturbed sleep and loss of appetite, nausea, coughing, irregular breathing, breathlessness, lassitude and lack of concentration. If you are reaching Leh by air, it is important to take complete rest for the first 24 hours after arrival. Any kind of physical exertion is to be avoided. Smoking and drinking should also be avoided till you are fully acclimatized. Your body should get used to the lower oxygen level of Ladakh after 2 or 3 days if you have taken complete rest for the first 24 hours and as much rest as possible during the next 12 hours.
• High Altitude Pulmonary Oedema (HAPO) and High Altitude Cerebral Oedema (HACO) are very serious forms of acute mountain sickness & require immediate medical attention. As a preventive measure, Tab #Diamox 250 mg should be taken at the rate of 1 tablet twice a day for 3 days, at least 2 days before coming to Ladakh or any high altitude places.[Consult your Family Doctor before taking any medicines as mentioned here]
• Maintain proper hydration levels in your body. Drink water frequently. You can also mix it with electrolytes and glucose for the extra energy.
• Avoid over-exertion.
• Ascend slowly.
• Avoid anti-depressants and alcohol.
• Stay at bay from overeating.
• Do not spend too much time at high altitude pass.

Important Instructions:-

• Nubra Camps & Pangong hotel /camps receive limited electricity and generators are not encouraged due to environmental compliance. You are advised to charge your mobile phones in mean time.
• All tents are swiss tented room with attached bathroom with deluxe category with standard size.
• Electricity available in Pangong 7-11 PM (Whole Pangong region).
• Solar heat Hot water / Bucket filled Hot water in morning for freshen up (being remote area).
• No room electric kettle and tea and coffee bags in Leh, Nubra & Pangong.
• No pre-paid connections will work; only post-paid connections of Airtel, Jio & BSNL will work that too with low connectivity (no connections in most of the part of journey).
• Wifi is only available in Leh (In Nubra it work sometime with limited connection being a remote location). No wifi and Telephone network in Pangong.
• On Triple sharing basis, only extra mattress available in Leh, Nubra and Pangong.
• In Pangong, room amenities not available as no kettle, tea & coffee maker, laundry, wifi, almari, fine coffee drink, hair dryer, safety box being a remote location. Sanitization kits: Shampoo, shower gel, only 1/ or two towel available.
• No ATM, Bank, Fuel station available in Pangong Lake Region.
• Please note that camp stays at Nubra & Pangong which are a beautiful and different kind of experience but with limited excess of electricity, water & variety of food due to very remote locations and less accessibility to the area. Enjoy beautiful surroundings of the place.
• Also make sure to carry necessary medicines with you (for those who get suffered in mountain areas as headache and vomit are common in the long routes of Leh with low oxygen).
   

a) The request for name change will be treated as a fresh booking where confirmation will be subject to availability. Please note all bookings confirmed are non-transferable and will invite a cancellation charge as applicable.
 

b) Changes and Cancellation by Tripozo or its partner prior to your departure - The journeys are planned well in advance. We reserve the right to make changes to the programme if necessary at any point of time. We reserve the right to cancel the departure or amend the same due to certain operational reasons and conditions. Most changes made by us would be minor, but on certain occasions there could be a possibility of making a significant change. A change is defined as significant if it involves a change of destination or date of departure. In such an eventuality, we would inform you as soon as possible and provide you with the following solutions: 

1. Or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre/post accommodation, airline tickets, excursions, and extensions etc. that have been booked by you and/or your Travel Agent. 
c) In case of a 'force majeure' situation due to which a departure has to be cancelled, we regret there would be no refund of the money paid to us or reimbursement of any additional expenses incurred by you as a result of our cancellation/ change. 

100% payment at the time of booking will be required.

• On completion of the booking and payment formalities, a confirmation tour voucher will be generated.
• You will have to pay all bank charges.

SURCHARGES:
The prices shown are based on known costs and airfare at the time of tour launching the tour and Tripozo or its partner does not expect to have to make any changes. In case of unforeseen increase in national or local taxation or factors beyond control, Tripozo or its partner reserves the right to impose a surcharge or revise the tour cost.

FORCE MAJEURE : 
In these booking conditions, 'force majeure' means any event which Tripozo or its partner / the supplier of the service(s) in question / the Third Party Supplier could not, even with all due care, foresee or avoid. Such events may include disruptions/diversions of air services, floods, and earthquakes whether actual or threatened war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, disease, fire and all similar events outside the control of the party concerned. 

We cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our agreement with you is prevented or affected by, or you otherwise suffer any damage or loss as a result of, 'force majeure'.

OUR LIABILITY TO YOU : 
Tripozo or its partner will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:
1. the act(s) and / or omission(s) of the person(s) affected or any member(s) of their party; or 
2. the act(s) and / or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable; or 
3. any service or facility not arranged by us as part of our contract with you; or 'force majeure' as defined above.

We do not accept liability for: 
1.Any damage, loss, expense or other sum(s) of any description which based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you
2. Any business losses. 
3. Excursions or other tours or any other travel services taken and paid for by you which have not been provided by us whilst you are on our tour. In such instances, your contract will be with the operator / supplier of the excursion or tour or travel services and not with us.

CONDITIONS OF TRAVEL: 
You will have to strictly follow the tour program. There would be no refund if you fail to join the group at the commencement of the tour, or join the group later or leave the group before culmination of the tour for any reasons whatsoever. You are responsible to register with the representative of the Company at the appointed date, place and time and you would be treated as a no-show if you fail to do so. Under no circumstances would any refund be given for any unutilized services. You shall not behave in a manner which may cause distress or annoyance to other co-travellers or which may create the risk of danger or damage to property of the Company, co-travellers or others. In this event, you may be asked to leave the tour immediately. The Company shall be under no liability to any such person.